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A Framework for Digital Services in Large Organizations

Large organizations, often synonymous with entrenched systems and formidable bureaucracies, frequently find themselves in a wrestling match with digital change. It’s not for lack of talent or resources, but rather a fundamental design flaw: their very architecture tends to resist innovation . Legacy contracts, rigid hierarchies, and outdated processes combine to create an immense gravitational pull towards the status quo. Yet, expectations continue their relentless ascent, demanding faster, simpler, and more reliable services, indifferent to the complexities that lie beneath the surface. So, how does a behemoth pivot? The answer lies in a strategic shift away from grand, abstract blueprints and towards a more agile, user-centric approach. This article outlines a practical framework for digital services, built on the core principle that delivery comes first, fostering lasting change through consistent execution and practical problem-solving. Focus on Delivery, Not Just Planning The fou...
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SIFT: A Framework for Executive-Level Problem Solving and Innovation

In today’s evolving business landscape, leaders are under pressure to solve complex problems, generate fresh ideas, and outpace the competition. But when conventional thinking stalls, it’s not more data or longer hours that leads to innovation—it’s a shift in perspective. The SIFT framework—short for Space, Insight, Focus, and Twist —offers a simple but powerful approach to unlock non-obvious solutions. Designed for busy professionals and executive teams, SIFT helps leaders step back, see clearly, and approach challenges with fresh clarity. Here’s how to apply it. S – Space: Clear Mental and Operational Clutter Executives are often buried in meetings, emails, and decisions. Yet true innovation doesn’t emerge from a cluttered mind or calendar. The first step is creating space—physically, mentally, and operationally—to think strategically. Example: The Strategic Pause One senior leader at a tech firm instituted “No Meeting Fridays” to encourage strategic thinking. What started as an expe...

Beyond the Gut Feeling: Mastering Data-Driven Decision Making (DDDM) for Sustainable Success Part 2/2

In Part 1 , we established that data in modern organizations plays two foundational roles: monitoring performance and informing decision-making. We also discussed the importance of identifying North Star Metrics (NSMs) — those vital few indicators that best reflect whether a product or organization is on track toward its core goals. But simply identifying NSMs isn't enough. To make sound strategic decisions, especially in fast-evolving environments, organizations need to go beyond passive monitoring. They must embrace a culture of experimentation and evidence, where data isn't just observed but actively generated through thoughtful inquiry. From Observing to Proving: Why Strategic Decisions Demand Experiments When the stakes are high — launching a new product, entering a new market, or overhauling a process — relying on gut feelings, anecdotal user feedback, or generalized industry trends can lead to costly missteps. As humans, we're prone to confirmation bias, often seei...

Beyond the Gut Feeling: Mastering Data-Driven Decision Making (DDDM) for Sustainable Success Part 1/2

In the current hyper-competitive business landscape, intuition and experience—while still valuable—are no longer sufficient for making the best decisions. Organizations today operate in a world where data flows endlessly from every direction: operations, customer interactions, the market, and internal processes. This surge in volume, velocity, and variety of information brings both vast opportunity and pressing complexity. To navigate this environment, organizations need to adopt a more structured and evidence-based approach: Data-Driven Decision Making (DDDM) . This isn’t just about hoarding data. It’s about using data intentionally and intelligently—gathering the right insights, interpreting them accurately, and applying them to support both strategic and tactical decisions. --- Redefining the Role of Data in Business Data plays two foundational roles in any data-driven organization: 1. Monitoring Performance and Environment Think of data as the central nervous system of an organi...

Start With Why: Inspiring Action Through Purpose

Simon Sinek's book, "Start With Why," challenge conventional thinking about leadership and business. Sinek argues that truly successful leaders and organizations don't focus on what they do or how they do it, but rather on why they do it. This core belief, the "why," is the driving force that inspires both employees and customers, fostering loyalty and long-term success. Sinek introduces the Golden Circle, a model with three concentric circles: the why at the center, the how in the middle, and the what on the outer ring . Most companies communicate from the outside in, starting with what they offer. Inspirational leaders, however, communicate from the inside out, beginning with their purpose. Key Points:   Inspiration vs. Manipulation: Sinek distinguishes between inspiring customers and employees through a shared belief versus manipulating behavior through incentives like discounts or limited-time offers. While manipulation can be effective short-term, it d...

Why Emotional Intelligence Matters More Than You Think

In everyday life, people often think of emotions as things that pop up in dramatic or personal moments—like falling in love or having a fight. But emotions are actually involved in nearly everything we do. From making decisions to understanding others, emotions play a central role in our lives. And to navigate this emotional landscape successfully, we need a special skill called Emotional Intelligence (EI) . Emotions Are Everywhere Emotions don’t just come into play during big life moments. They influence what we choose to eat, how we respond to co-workers, and whether we go to the gym or stay in bed. For example, if a child touches a hot stove and feels pain, they learn through that emotional experience to avoid doing it again. That emotional memory becomes a protective tool. Similarly, we interpret other people's emotions to help us understand what might happen next. If someone is shouting and has clenched fists, we instinctively know to be cautious—they may be ready to lash out...

Understanding AI and Digital Technology: An Introduction

My new book is an introductory guide to how modern technology is reshaping the world around us. From the evolution of computing hardware to the future of quantum computing, this book breaks down complex ideas into accessible explanations. It offers an in-depth look at Artificial Intelligence and Machine Learning, showing how these technologies power everything from virtual assistants to fraud detection systems—while also exploring the ethical concerns they raise, such as bias and job displacement. Additionally it discusses Generative AI and explains how machines can now create original text, images, and code, as well as the risks and limitations that come with this powerful capability.  Beyond the tech itself, the book examines how digital innovation transforms business models—through strategies like dynamic pricing, subscriptions, and platform economies—and how companies can harness speed, sequencing, and data to drive value. In its final chapters, the book tackles the future of w...